Our Clinic Policies
We see our first appointments at 8:00am Monday through Saturday. We do not see small animal appointments from 12:00 noon until 2:00pm, so that our staff can eat lunch and treat drop-off appointments. Most weeks we offer later appointments on Tuesday evenings.
We require appointments. We do accept walk-ins, but your pet will have to wait to see a doctor until they can be worked into our scheduled appointments. We encourage you to call ahead as we may be in surgery or seeing previously-scheduled patients and your wait could be longer than you anticipate. We have arranged our hours to make it as convenient as possible for you to bring your pet in for routine and preventative check-ups. We try to schedule appointments so you have plenty of time for examinations and your questions. Sometimes emergencies can put us behind, so we hope you'll understand should an emergency interrupt or delay your appointment.
We are very aware that today, more than ever, people have busy schedules. For that reason, we invite you to drop off your pet in the morning between 7:30am -8:00am for any of the services we provide and return to pick your pet by 5:00pm, unless otherwise arranged with our staff. Do not plan to pick up your pet unless you have talked to our staff about your pet's situation. A day hospitalization may be charged.
Scheduled small animal surgeries are Tuesday, Thursday, and Friday mornings.
For the safety and well-being of our patients, we require that all pets are kept on a leash or physically restrained while in the waiting room. We recommend a cat carrier for our feline friends. All pets admitted to the hospital should be current on their vaccinations.
If you have a dog that doesn't play well with others, please come inside and talk with our reception staff prior to bringing your dog into the clinic, so that we can have a room ready for you to bring the dog into.
For the health of other patients, we ask clients with a pet who is very ill and may be contagious to other pets to let the front staff know that you are waiting in the car or parking lot. You can either call from your cell phone or tap on the front window and our staff will be out to assist you shortly.
We make every effort and are proud to deliver the best veterinary care possible. We accept cash, personal checks, debit card, VISA, MasterCard, Discover, American Express, Care Credit, and money orders, and we also offer a 5% cash discount if a client pays in full by cash or check at the time of service. We also do not have a pin machine to run debit cards, but have found that they generally run as credit.